Legal Information

Compliance and Policies for ThePrintr service.

1. Terms & Conditions

Effective Date: 22 September 2026

Welcome to ThePrintr. By using our cloud printing service and physical kiosks, you agree to the following terms:

Service Usage: You agree to use the service only for lawful purposes. You are solely responsible for the content of the documents you upload for printing.
Prohibited Content: You must not upload or print any material that is illegal, copyrighted (without permission), offensive, or violates any third-party rights.
Service Availability: We strive to maintain 24/7 uptime for our kiosks, but we are not liable for temporary downtimes due to hardware maintenance, network issues, or power outages.
Limitation of Liability: ThePrintr is not responsible for any loss of data, formatting issues, or delays caused by incorrect file uploads or unsupported formats.

At ThePrintr, your privacy is our priority.

Data Collection: We collect basic transaction details (like payment IDs) required to process your order. We do not require you to create an account to use the service.
File Handling & Security: Your uploaded files are processed securely. Your file is deleted immediately and permanently from our servers after the printing is complete. We do not store, read, or share your documents with any third parties.
Payment Information: All payments are processed via secure payment gateways (e.g., Razorpay). We do not store your credit/debit card details or UPI PINs.

Due to the instant and automated nature of our kiosk printing service, the following refund rules apply:

No Cancellations: Once a payment is successful and the print command is sent to the physical printer (spooled), the order cannot be canceled, and no refunds will be issued.
Eligible Refunds: If your payment is deducted but the printer fails to dispense your document due to a hardware failure, paper jam, or ink shortage, you are eligible for a full refund.
Refund Process: Please contact our support team with your Order ID within 24 hours of the failed transaction. Approved refunds will be credited back to your original payment method within 5-7 business days.

Instant Delivery: ThePrintr provides an instant, self-service physical printing solution. We do not ship or mail printed documents to any address.
Pickup: Your printed documents are instantly dispensed and delivered at the physical kiosk location where you initiated the print job. Please collect your documents immediately from the printer output tray.

If you face any issues at the kiosk, payment failures, or have general queries, please reach out to us:

Business Name: ThePrintr
Email Support: support@theprintr.in
Phone Number: +91-9709304031
Operating Address: Shop No 3, Hume Pipe, Indra Nagar, Jamshedpur 831001, Jharkhand, India.